Email hints and tips

Increasingly more businesses are using email to improve their communications.  It can be a quick, convenient and effective way of contacting both customers and other members of your team, without the disruptive effect of a phone call. 

However, if you use email or plan to introduce it, you need to have a clear email policy.  This will help you prevent time wasting, protect the security of your systems and data and minimise the risk of legal problems.

E-mail etiquette

If your company is able to deal professionally with email, it may give your business  that all important competitive edge. Moreover, by educating employees as to what should and should not be included in an email, you can protect your company from awkward liability issues.

What are the etiquette rules?

There are many etiquette rules, some of which may vary depending on the nature of your business and corporate culture. Listed below are some of the key email etiquette rules that apply to most companies.

Email etiquette tips:

• Be concise and to the point. Avoid long sentences
• Use proper spelling, grammar and punctuation
• Use proper structure and layout
• Do not over use the high priority option
• Do not write in CAPITALS
• Add disclaimers to your emails
• Read the email before sending
• Do not reply to spam or forward chain letters
• Do not use email to discuss confidential information
• Use cc: field sparingly and do not over use Reply to All

Last reviewed 26/10/2011

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